Holiday info

… all you need to know

Inclusive services Booking information Exclusive services

Inclusive services

NEW WINTER SERVICES 2021/2022:

NEW: SCI DEPOSIT

For each room we provide a private and heated wardrobe where you can store skis and boots.

Spa & gym - feel good and relax

Indoor pool with garden view – waterfall, hot tub, counter-current system, spa grotto with massage jets
Outdoor panoramic sauna with an amazing view of the stunning world of the Dolomites and infusion specials with our sauna master
Finnish Sauna
Roman steam room, also thermarium & tepidarium
New infrared sauna Luis Trenker by Physioterm
Gym with modern equipment by Technogym & alpine atmosphere
Kneipp basin to strengthen your immune system
Romantik Lounge with romantic fire place, comfy beds for two and a swing bed
Relax area in Roman-Greek style
Wellness bar with fresh fruit, little cakes, tea, juices, spring water & sunny terrace
Lawn for sunbathing with deckchairs
Beautiful meadow & garden for relaxing with Kneipp parcours in a little stream next to the hotel
Cosy lounge conservatory
Spa bag with towels and bath robe (on loan for use in the hotel complex)

Cuisine

Rich breakfast buffet with organic corner, various types of milk, e.g. lactose-free, almond milk, rice milk, etc., eggs from free-range chicken farms,
hot sausage, bacon and egg dishes, fresh butter from the alp (only in summer), fresh healthy bread from our family bakery (often with spices and herbs from our surroundings), brioches fresh from the oven, delicate pastries and cakes from our own patisserie, home-made jam, different types of honey, healthy spring water from the mountain stream behind our house, corner with fresh juice, fine tea, fresh fruit, ham and South-Tyrolean speck, Italian Salami, cheese selection, muesli & cereal, and plenty more …
5-course gourmet dinner with selection: In the morning you will find out, which delicacies from our kitchen team await you in the evening. Every day, we serve you a 5-course dinner – a true pleasure for your senses. First, you enjoy delicious fresh salads and vegetables from the buffet. You can choose between antipasti, soups, typical starters from our region or from the Italian cuisine, main course with meat dishes (from local farm animals) or vegetarian – and finally something sweet from our patisserie to round off the evening.
Our kitchen team is prepared and trained for food allergies & vegan diet. We kindly ask you to let us know about special requests when you book your holiday.
Special highlights like candle-light dinner, menu with typical dishes from Val Pusteria, dessert buffet, gala dinner top off your stay with gourmet half-board.

For your activities …

… year-round:
- Free use of public transport in the whole of South Tyrol with the Holiday-Premium-Pass
- Gym with modern equipment by Technogym.
… in winter:
- Ski shuttle service to the ski lifts of Plan de Corones only (1km away) (named the best ski resort in the Alps). In case of normal/good snow conditions, you can ski up to the hotel.
- 10% discount on the rental of skis, ski boots, snowboard & ski equipment
- ski and ski boot room with heated ski boot dryer
- Guided ski tours:
- Sellaronda every Tuesday
- Ski tour in the Dolomites every Thursday
… in summer:
- Guided half-day and day tours to the most beautiful places and alpine pastures of our unique landscape and mountain world on different weekdays (KronAktiv programme)
- Guided bike tours
- Bike and equipment rental for a fee (normally 2x a week – KronAktiv programme)
- Free rental of GPS device, walking sticks, rucksack, water bottle, hiking map
- Lockable parking space for your bike
- Washing facilities for the bike
- Table tennis in the garden
- Sun terrace and sunbathing lawn with deck chairs
- Kneipp parcours in our little mountain stream

Activities for adults included in the price:

Kron Aktiv

Other

Free wi-fi throughout the hotel
Daily morning mail with useful info & recommendations
Spacious hotel lobby with hotel bar
Lounge conservatory bathed in light
Panoramic dining room, Tyrolean Stube, red Stube, small Luis Trenker Stube
Lovingly furnished kids’ area with games and PlayStation
Kids’ chairs, baby cot (on reservation), kids’ menu
Shower in case of late check-out and luggage deposit
Free outside parking, extra charge for garage.

Booking information

Arrival

The rooms are ready for you at 3 pm on your booked arrival day.
In case you arrive later than 7 pm, please let us know in advance.

Departure

We kindly ask you to leave your room before10.30 am on your departure day.

If you would you like to keep your room a little longer on your departure day, please inform our reception in good time, otherwise the day will be charged in full.
No deduction will be made for meals not taken.
In the event of late arrival or early departure, the booked period will be charged in full without any deductions.

Pets

Your four-legged friends are very welcome in our house – however, they may only be brought along after agreement and registration. A surcharge of 15,00 € - 25,00 € per dog/day will be added. Food not included. Upon request, your four-legged friend can also accompany you to dinner with you. In this case, we make a reservation for you in one of our small South-Tyrolean Stuben. Please understand that dogs are not allowed in the swimming pool/sauna/relax/wellness area and on the lawn.

Cancellation policy

Cancellations are inconvenient – not only for you, our dear guests, but also for ourselves. In case of timely notice of cancellation up to 14 days before arrival, the amount of the deposit will be retained as a handling and service fee. For cancellations 13 nights or less before arrival, 50 % of the full price will be charged. In case of non-arrival, the full amount will be charged.

Surcharges, deductions & reductions

+ Double room for single use: a surcharge is added depending on season and agreement, 18 € or higher up to 90% of the regular daily rate.

+ For short stays a surcharge may be added to the offer and agreement.

+ Dogs can only be welcomed after agreement and registration
A surcharge of 15,00 € - 25,00 € per dog/day will be added, food not included. Upon request, your four-legged friend can also accompany you to dinner with you. In this case, we make a reservation for you in one of our small South-Tyrolean Stuben. Please understand that dogs are not allowed in the swimming pool/sauna/relax/wellness area and lawn.

- No price deduction will be made for meals not taken.

+ Garage parking space: 5.00 €

- Children’s discounts: for kids in a room with two adults paying full price
Up to 8 months > 100 % discount
8 months -2 years > 39 €
2-10 years > 50 % discount
10-14 years > 30 % discount
14-18 years > 10 % discount

More services – to be paid extra:

Massages
Garage

I love my job, the contact with our guests, a little chat here and there. It’s always nice to greet our regular guests – preferably several times a year. My ambition is to get our new guests to return as regulars. I hope everyone enjoys a wonderful time in our hotel!

S.
waitress

We care about your opinion!What our guests say …

This hotel has got a nice spa … but the outside sauna is unique. You can view the panorama of the mountain meanwhile a guy is adding snow mixed with pine, mint and lavender to the heather for an amazing experience. I would come back with my family for sure next year.

Andrea